Returns & Exchanges
At ELLIPAL, we stand behind the security and quality of our cold storage solutions with a 30-day money-back guarantee for all hardware wallets. If you are not completely satisfied with your purchase, you can return your device in its original, tamper-evident packaging for a full refund or exchange.
Initiate Your Request
Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare the Package
Securely pack the ELLIPAL device and all original accessories in their initial packaging, ensuring the security seals are noted as per our policy guidelines.
Ship to ELLIPAL
Affix the provided return label or ship the package to our designated service center using a tracked shipping method to ensure safe arrival.
Inspection and Refund
Once our technicians verify the device's integrity and hardware state, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing